We are happy to present our latest UX project: mojePru.pl — Prudential's Client Portal.
It's a 4th project we've deliver for Prudential Polska, after Pre-Sales App, Agent Portal and PruStore. MojePru is a fully-functional Responsive WebApp, intended for Clients to view and manage their insurance products.
We’ve been working on mojePru for about a year and the final outcome wouldn’t be possible without wonderful people from Prudential’s Operations and Customer Services, and their involvement during the whole process.
How did we make it happen? Head onto the study 👇
Based on the Client's requirements we designed a solution that gives the Customers easy access to their basics information, payments status and all the documents that refer to their products.
Below is a quick presentation of mojePru on Mobile and on Desktop
At the end of the design process, we conducted User Experience Tests with a functional Prototype in Prudential’s Headquarter in Warsaw. We tested our design in person with 14 participants and based on the insights we improved our design so the final outcome meets everyone's needs.
While clients log into their Client Portal they are welcomed with very clear layout which consist on:
Notification - easy reminders about changes, updates or delays in payments - nothing will slip your mind, remove notifications with one move or all at once.
List of Purchased Insurances - each insurance has basics information next to it, like its number, payment fee, or payment status - clients can also open each one to see the full description and advanced information if needed, like for example charts that tracks the investments, or the downloadable pdf documents.
Personal Data - to access or update personal information anytime.
Contact - if having any troubles or questions, Prudential wants to be sure you get your issue resolved as fast as possible.
The design of the application is a continuation of the Prudential identity manual and Style Guides used in previously designed Products.
Paweł Jakubowski / Operations Director at Prudential
I had a chance to work with Piotr on the implementation of the Customer Portal for Prudential Customers. We knew Piotr from a previous engagement with our Company, so we invited him to work also on this initiative. I was really impressed with how Piotr works and the quality of his deliverables. He learns quickly, understands the requirements of his Customers and then translates all this into brilliant UX solutions. Piotr works very fast and he is very communicative, which makes co-operation with him very easy and almost effortless. I would strongly recommend him as UX expert / UX designer!
Cashless.pl has written about the app - check out their insightful text about Prudential's amenities for Clients and find more about our product.