Prudential's Client Portal

View of mojePru application on the laptop and phone.

[2 min read]

mojePru WebApp

We are happy to present our latest UX project: — Prudential's Client Portal.
It's a 4th project we've deliver for Prudential Polska, after Pre-Sales App, Agent Portal and PruStore. MojePru is a fully-functional Responsive WebApp, intended for Clients to view and manage their insurance products.
We’ve been working on mojePru for about a year and the final outcome wouldn’t be possible without wonderful people from Prudential’s Operations and Customer Services, and their involvement during the whole process.

How did we make it happen? Head onto the study 👇

Sample mockup of laptop and phone with mojePru Responsive WebApp
mojePru Responsive WebApp

About The Product

Based on the Client's requirements we designed a solution that gives the Customers easy access to their basics information, payments status and all the documents that refer to their products.

Below is a quick presentation of mojePru on Mobile and on Desktop on Mobile
mojePru on Desktop

Testing Our Design

At the end of the design process, we conducted User Experience Tests with a functional Prototype in Prudential’s Headquarter in Warsaw. We tested our design in person with 14 participants and based on the insights we improved our design so the final outcome meets everyone's needs.

Two men testing mojePru CLient Portal during Usability Testing session Two men testing mojePru Client Portal during Usability Testing session Two men testing mojePru Client Portal during Usability Testing session
Usability testing in Prudential’s Headquarter, at Puławska 182, Warsaw

Ok, so how the final products looks like...

While clients log into their Client Portal they are welcomed with very clear layout which consist on:

Notification - easy reminders about changes, updates or delays in payments - nothing will slip your mind, remove notifications with one move or all at once.

List of Purchased Insurances - each insurance has basics information next to it, like its number, payment fee, or payment status - clients can also open each one to see the full description and advanced information if needed, like for example charts that tracks the investments, or the downloadable pdf documents.

Personal Data - to access or update personal information anytime.

Contact - if having any troubles or questions, Prudential wants to be sure you get your issue resolved as fast as possible.

The design of the application is a continuation of the Prudential identity manual and Style Guides used in previously designed Products.

Screens of main functionalities in Client Portal (Desktop)
Main Functionalities in Client Portal

Is the Client happy?

Paweł Jakubowski / Operations Director at Prudential

I had a chance to work with Piotr on the implementation of the Customer Portal for Prudential Customers. We knew Piotr from a previous engagement with our Company, so we invited him to work also on this initiative. I was really impressed with how Piotr works and the quality of his deliverables. He learns quickly, understands the requirements of his Customers and then translates all this into brilliant UX solutions. Piotr works very fast and he is very communicative, which makes co-operation with him very easy and almost effortless. I would strongly recommend him as UX expert / UX designer!

mojePru on the web has written about the app - check out their insightful text about Prudential's amenities for Clients and find more about our product.

Banner advertising an article about new Prudential's Client Portal.


Below are links to Quick Enquiry-Forms:
Product Design User Testing UX Audit

Piotr Wilk TeddyGraphics,

Kielce ul. Jagiellońska 74