Card Payment with terminal D220 held in hand

[3 min read]

New Experience with Payment Terminals in Poland

In cooperation with eService and bezgotówki.pl, we have created a new level of User Experience with Payment Terminals in Poland.

From the beginning...

First of all we have asked users (both sellers and customers, whose using patterns are different) what functionalities of Payment Terminals of different suppliers, they have been encountering issues with.

Below are some of the most recently repeated answers:

Examples of issues, that users encounter while using payment terminals
Users' issues

Then we came up with several UX (User Experience) suggestions to make an ulitimately good experience — for both sellers and customers.
The graph below is showing which suggestions the Users agreed with:

Pie chart that illustrates the most important insights from the Market Research about payment functionalities issues.
Couple most important notices as we ran the Market Research

We have also came up with an unusual idea of using Animated SMILEYs just after transaction is done 😁.
To quickly validate the idea — we have rapidly put a clickable prototype to live, to see what the Users would think of it. Then we asked: "Do you think that a SMILEY screen with a goodbye, friendly note could possibly improve the overall Experience?"

A phone mockup that presents exampled SMILEY together with a Pie chart, that illustrates that three-fourths of respondents had a positive attitude towards them.
Respondents have had a possitive attitude towards SMILEYs 😊. I mean — come on — who wouldn't have?

Here are couple SMILEYs presented:


Finally we've managed to tailor the UI layout that responds to the Users needs

Blueprint of UI layout concept
UI's blueprint

Then we have created 3 main UI styles for the Client to choose from:

A presentation of three main UI styles prepared for the Client to choose from.
3 Main UI Styles to choose from

Based on the first option, that the Client has chosen, we have given 6 viral colour variations to pick the final style from 🤩

A presentation of six colour variations based on the chosen UI Style.
Kelly-Green/Navy-Blue version has found favour with the Client ✅

Here's a snapshot of how the FINAL-FINAL Sales' and Main Menu's FLOW look like:

User Flow for Sales and Main Menu
...some spaghetti 🍝

And here's how the Final Prototype is presenting:


Below are links to Quick Enquiry-Forms:
Product Design User Testing UX Audit

Piotr Wilk TeddyGraphics,

Kielce ul. Jagiellońska 74