[3 min read]

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1. About the Client

eService is a part of PKO Bank Polski and GlobalPayments. Since 1999, eService has been part of the PKO Bank Polski Group.

In 2013, EVO Payments International acquired a 66% stake in eService, with PKO Bank Polski retaining 34%.

In 2022, Global Payments acquired EVO Payments, making Global Payments a co-owner of eService alongside PKO Bank Polski.

This partnership has allowed eService to leverage the expertise and technology of both PKO Bank Polski and Global Payments to provide advanced payment solutions in Poland and beyond.

The company is a strategic joint venture between Global Payments Inc. and PKO Bank Polski, uniquely combining global payment technologies with deep local market insight to deliver innovative, secure, and reliable payment solutions.

2. Project Scope

We worked with eService to create both a reliable Onboarding Platform and a dedicated Landing Page. Our main goal was to give new eService Customers a clear, easy path to adopting online payments in their online stores — from initial discovery through final configuration. To do this, we focused on breaking down complex steps into simple parts, offering only the key information in an easy-to-understand format, and making sure that every part of the user journey feels smooth and helpful.

a) Customer Onboarding Platform

When designing the UX/UI for Customer Onboarding Platform, we wanted to guide Users through each stage of setting up their online payments without overwhelming them. We included straightforward navigation, simple explanations, and well-organized forms, so merchants can complete each requirement step by step.

By adding easy-to-see tips and progress markers, we helped Customers know exactly where they are and what tasks remain. This approach speeds up the onboarding process and builds trust, encouraging Users to explore and fully use eService’s payment services.

a) Landing Page

The dedicated Landing Page is the first point of contact for potential Customers. It introduces them to eService’s main payment features in a short, cohesive design that shows the key advantages, answers common questions, and smoothly leads visitors into the Onboarding Platform.

By keeping the page focused and easy to follow, we minimalise Users’ cognitive load during the initial visit and help them feel comfortable moving forward. This clarity at the start motivates Users to take the next step and finish setting up their payments through the platform.

3. Is the Client happy?

Aleksandra Bartoś / Marketing and PR Expert @ eService | GlobalPayments

[Translated from Polish] TeddyGraphics – a great sense of aesthetics, the designs are always refined and well thought out. Full professionalism and attention to detail. They understand what is needed and can turn it into a fantastic design, punctual and concrete. I recommend cooperation. Besides, communication at the highest level. 👏